DP World invests heavily to ensure that every aspect of its business meets international standards, allowing the organisation to be a true global leader.
Numerous certifications equip DP World with the tools to evaluate the areas of strengths and potential improvement in management techniques, practices, strategies adopted and results achieved. It provides an incentive to implement best practices in the workplace. Additionally, it offers DP World’s customers and partners a trusted quality assurance and control mechanism to accurately evaluate corporate performance, growth and progress. Further strengthening its reputation as a leading port operator, DP World’s Jebel Ali terminals have recently been awarded the 5 star rating by the European Foundation for Quality Management, making it the first port operator worldwide and the first company in the Middle East to receive this prestigious recognition.
Certifications held by DP World, UAE Region include:
ISO10002:2004: the International Standard for Customer Complaint Handling certification ensures that the customer complaint process is visible, accessible and provides accountability on actions and decisions.
ISO 9001:2000: Jebel Ali terminal’s Quality Management System has been re-certified to ISO 9001:2000 standards.
ISO 28000:2007: Security Management System certification acheived for implementing international security management standards.
ISO 27001:2005: Information Security Management System Certification achieved to international standards.