Operations Training Center is dedicated to address the operational training requirements of DP World, UAE Region and to create multi skilled and high performing workforce. OTC has been recognized for the excellence in performance and continuous efforts that they have put forth for developing the skills sets of the most important resource – Human Capital.
Operations Training Center runs 36 type of different training programs in the category of Operations, Safety & Equipment courses ,to suit the dynamic business requirements of DP world, UAE region. With an average turnout of 1500 trainees per month , OTC has positioned itself as a front runner among the training centers in UAE. The programs created by OTC has got global scalability and meet enterprise-wide learning initiatives across locations.
OTC works closely with the with Human capital for assessing the potential talent of the employees and in training them with relevant skills. A position training matrix has been developed for each operational positions outlining the training courses which are to be completed by an employee to get confirmed in their position or within a designated period of time. Existing employees & new hires are trained by the multi skilled trainers on different courses based on the training needs which are discovered at the operational floor where real-time challenges are observed.
OTC has got a well versed team of content creators, wherein the objectives & competencies are mapped in a structured format and program delivery spans direct content exposition, scenarios, simulations, exploratory environments, interactivities and games. The presence of Video Tutorials, Adobe Assessments and e-Assessments makes the delivery more interesting.
All the programs structure focuses on the 70–20–10 approach to training and development to address learning derivatives with on-the-job learning (70%), Relationship-based development (20%), and classroom-based learning (10%).
Another highlight is the Safety Induction provided to Third Party Truck drivers and visitors which is a mandatory safety training programme to raise awareness of port area traffic regulations. The course is delivered in 6 different languages and course material was developed jointly by the Operations Training Center and the Safety Department based on extensive research and analysis of third party truck movements in Jebel Ali Port’s terminal areas.
OTC runs around 1000+ courses every year with an average satisfaction of 95 %. OTC has got a specialised licensing section wherein the port licenses are issued in association with RTA. Around 1000 assessments are done every year as part of the training programs and 600 licenses on an average are issued. Along with normal courses OTC runs refresher courses & supervisor development programs also.